> ## Documentation Index
> Fetch the complete documentation index at: https://docs.deal-pipe.de/llms.txt
> Use this file to discover all available pages before exploring further.

# Chat, tickets, and help

> Choose the right channel for collaboration and problems.

## Choose the right area

| Area | Use |
| - | - |
| Chat | Collaborate with the participants available in your workspace. |
| Tickets | Track an issue with state and ownership. |
| Support | Contact Dealpipe platform support as an authorized organization leader. |
| Bug reports | Report technical problems with descriptions and, where helpful, screenshots. |

## Write a useful ticket

Describe the affected property or process, expected result, and actual state. Add necessary documents and choose appropriate ownership. Before uploading a screenshot, check what information it contains.

Follow replies and status in the existing record rather than opening duplicates for the same issue.

## Narrow down a technical problem

Record the affected page, action, and displayed error. For API problems, include the request ID. Do not share API tokens or sign-in codes.

If the support area is missing, contact your organization leadership. Not every role has access to every help channel.


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