Chat, tickets, and help - Dealpipe

Choose the right area

Area	Use
Chat	Collaborate with the participants available in your workspace.
Tickets	Track an issue with state and ownership.
Support	Contact Dealpipe platform support as an authorized organization leader.
Bug reports	Report technical problems with descriptions and, where helpful, screenshots.

Write a useful ticket

Describe the affected property or process, expected result, and actual state. Add necessary documents and choose appropriate ownership. Before uploading a screenshot, check what information it contains. Follow replies and status in the existing record rather than opening duplicates for the same issue.

Narrow down a technical problem

Record the affected page, action, and displayed error. For API problems, include the request ID. Do not share API tokens or sign-in codes. If the support area is missing, contact your organization leadership. Not every role has access to every help channel.

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